Over the next few weeks and months Covid-19 may have various effects on your life and that’s why we wanted to let you know that we’re here to support you in any way we can!
Firstly, we want you to be certain that your money is safe and fully protected. We are monitoring the regulatory requirements and taking all actions to ensure we are not exposing the business or our clients to any risks.
The safety of our staff is paramount and we’re keeping a close eye on the Coronavirus situation as things change daily. As most of the world goes into self-quarantine, we’re used to flexible, work from home days, which means we’re well equipped to support you even if we don’t make it to the office. We’re looking after our team, so they can look after you.
Our everyday operations will keep running as normal and you will see no difference in the quality of care and support we give.
Our customer support team is dedicated to helping you. If you need us, you can contact us through Chat, within the app or by emailing firstname.lastname@example.org. If you are looking for more information on how your rights shall be protected in the current situation there are independent organisations that offer free, independent advice. The Financial Ombudsman Service’s coronavirus page also has some useful information.
The World Health Organisation (WHO) has advised people against using physical cash as the virus can stick to hard surfaces for several days. You’re advised to make digital payments where you can. Remember, your Dzing card is contactless and can be used for online transactions.
We’ll continue to monitor and update you! Remember, if you have any questions at all, we’re here to help email@example.com.