Steps to Protect Yourself from Fraud During Covid-19

Covid-19 has drastically changed the way in which we are living our everyday lives. We are spending more time than ever before at home and online. And whilst most people are pulling together to support and help one another, unfortunately there are fraudsters and criminals out there looking to take advantage and exploit the Coronavirus outbreak. 

Their goal is to scam innocent people out of their money and / or their personal information and data. These criminals are experts at impersonating trusted organisations such as banks and even the police. Career criminals spend hours researching you for their scams, hoping to catch you out. They will often impersonate real people to try gain your trust. They may try to talk you into making a payment into another account or ask you to give out your personal and financial information. They can contact you by phone, email, text, on social media, or in person. 

Remember, Dzing will never ask you for any of your PINs or passwords, or to move any of your money from one account to another. 

Here are some steps you can take to protect yourself: 

  • Think:
    • Take a moment to stop and think before parting with your personal information or money.
  • Challenge: 
    • When anyone asks you for any personal information or bank details, think, could this be a fraudster requesting this information? 
    • It is ok to reject, refuse or ignore any requests for your information – only criminals will try to rush or panic you. 
    • Dzing and all other banks, and the police, will never ask you to withdraw money or transfer money into a different account – they, and Dzing, will also never ask you to reveal your bank password or PIN.
  • Prevent: 
    • Never click on links or attachments in unexpected or suspicious emails or texts. 
    • Confirm requests are genuine by contacting Dzing via the Chat feature within the app. Alternatively, you can email us:  
    • Always ensure you are using the latest Dzing software, app and operating system on your phones, tablets, and laptops – update these regularly or set your devices to automatically update.
    • Visit Take Five for more advice on how to protect yourself from fraud and Cyber Aware for advice on how to keep yourself secure online.
  • Protect:
    • Contact us immediately via the Chat feature within the app and if you think you’ve fallen for a scam or been defrauded. Also report it to Action Fraud

Our team is here for you. If you have any questions you can contact us through our Chat feature within the Dzing app. Remember, Dzing will never ask you for your PIN or password. Never give this information out. 

Kind regards, 

The Dzing Team