What to do if you become a victim of a fraudulent activity

We hope this will never happen to you, but in case you encounter a fraudulent activity please follow the simple steps below that could help deal with the fraud efficiently and recover your funds.

If you are a Dzing client:
Be sure to get in touch with our Customer Support immediately via Dzing app Chat facility.  Please contact us through the website support if you cannot log in into your application for any reason, or send us email at customerservice@dzing.finance.

If you are a client of any other bank and encountered fraudulent activity relating to Dzing accounts:
1. Please contact your bank first as Dzing cannot invoke any procedure relating to suspected fraudulent activity without action from your bank.
2. If your bank advises you to, please don’t hesitate to report to the Police as it is an integral step to invoke investigation of fraudulent activity.
3. You might consider reporting the fraud to Action Fraud online at www.actionfraud.police.uk or by telephone at 0300 123 2040 from 8 a.m. to 8 p.m. Whilst Action Fraud does not have investigative powers on its own, your information may be critically important for National Fraud Intelligence Bureau (NFIB) in order to prevent new cases of fraudulent activity.
4. Please inform Dzing Finance with details of suspected fraudulent activity by email at info@dzing.com. This will give us grounds to start an internal investigation and respond to your bank and police requests.

Please remember that fraud is a crime and that fraudsters will constantly reinvent new ways of taking your money or tricking you into disclosing valuable personal information. Anyone could be a victim, so be extremely vigilant with your personal and financial information.

Please always be aware that Dzing Finance will never contact you out of the blue asking for your PIN, password or other financial information and will never prompt you to transfer money to another account.

If you would like to get more information on the topic you may want to visit https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/